Are contact center costs spiraling out of control with no end in sight as mergers and acquisitions grow?
Customer sales and service contact centers have long been recognized as key enablers to an enterprise’s customer retention and revenue growth strategies.
The goal is typically to convert Customer Care into a consolidated strategic asset and improve standardization and efficiencies company-wide.
In these long-term projects, Power House senior consultants serve as valuable partners by advising decision-makers, serving on the core leadership team, and providing oversight for key project tracks.
Even if you don’t have stores all over the country, you may find that you have a variety of landlines, Vo IP, or cell phones from all different service providers, which your business is using for a variety of purposes.
You may be contacted by private companies that offer to help you apply for a Direct Consolidation Loan, for a fee. There’s no need to pay anyone for assistance in getting a Direct Consolidation Loan. The fixed rate is the weighted average of the interest rates on the loans being consolidated, rounded up to the nearest one-eighth of one percent.
In many growth organizations, new contact centers have sprung up for each line of business, operational function or new venture.
Often new centers are established with little thought as to their fit and function within the enterprise or without consideration of possible redundancies which may have been eliminated or economies of scale which might have been achieved through integrated planning.
Continuously requesting extra phone lines from traditional phone companies can be extremely costly.
Like the rest of the telecom industry, the phone companies thereof are terribly antiquated, with inflated and sometimes unreasonable prices.